Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.” Walt Disney
KEYNOTE OVERVIEWWhat if the biggest driver of customer loyalty, customer spend or word of mouth referral isn't your product, price or marketing, but the hundreds of tiny moments people experience along the way? As the world economy changes and consumer behaviour shifts, customers and delegates are becoming more value-driven and intentional about where and how they spend.
That’s why authentic, human centric CX is the powerful differentiator: companies with strong customer experience outperform competitors by up to 80% in revenue growth, 73% of customers say experience influences their purchasing decisions and poor experience drives 89% of buyers to switch to competitors.
In this engaging and thought-provoking keynote, customer experience specialist Georgie Stayches reveals why the most memorable brands, destinations and organisations don't leave customer experience to chance. Instead, they intentionally design the little things that shape how people feel, what they notice and what they remember.
Drawing on 30 years of studying audiences and customer behaviour, Georgie introduces her signature HE(A)LM: The Little Things Framework, a practical and powerful approach to creating experiences that audiences return for, recommend and talk about long after they've left.
If you aren’t prioritizing Customer Experience, you can bet your competitors are – and they currently have the competitive edge over you.
In this keynote, you will hear how you can get the competitive edge by focusing on your Customer Experience (CX) and why, when people are at the heart of everything we do, Customer Experience should be at the forefront of your planning.
This keynote will explain how you can use research, data, insights and customer feedback to enhance and improve your Customer Experience, and in turn your business, sales, brand loyalty and repeat business.
You'll hear case studies, data driven research and the very simple game changers you can make, to enhance your Customer Experience.
KEY TAKE-AWAYS
WHO THIS IS PERFECT FOR
INDUSTRIES
This keynote is suitable for any industry ranging from Allied Services and Healthcare to Construction and Engineering to Retail and Hospitality to Travel and Tourism to Professional Services to Community & Human Services to Sport and Events – and everything in between.
PRESENTATION STYLE
Upbeat, energetic, relatable and informative with some laughs along the way.
IT'S ALL IN THE TIMING
Perfect for an opening keynote, mid-morning energy boost, post-lunch re-engagement or inspiring closing.
That’s why authentic, human centric CX is the powerful differentiator: companies with strong customer experience outperform competitors by up to 80% in revenue growth, 73% of customers say experience influences their purchasing decisions and poor experience drives 89% of buyers to switch to competitors.
In this engaging and thought-provoking keynote, customer experience specialist Georgie Stayches reveals why the most memorable brands, destinations and organisations don't leave customer experience to chance. Instead, they intentionally design the little things that shape how people feel, what they notice and what they remember.
Drawing on 30 years of studying audiences and customer behaviour, Georgie introduces her signature HE(A)LM: The Little Things Framework, a practical and powerful approach to creating experiences that audiences return for, recommend and talk about long after they've left.
If you aren’t prioritizing Customer Experience, you can bet your competitors are – and they currently have the competitive edge over you.
In this keynote, you will hear how you can get the competitive edge by focusing on your Customer Experience (CX) and why, when people are at the heart of everything we do, Customer Experience should be at the forefront of your planning.
This keynote will explain how you can use research, data, insights and customer feedback to enhance and improve your Customer Experience, and in turn your business, sales, brand loyalty and repeat business.
You'll hear case studies, data driven research and the very simple game changers you can make, to enhance your Customer Experience.
KEY TAKE-AWAYS
- What Customer Experience is and why it's important
- How Customer Experience impacts your customers (and bottom line)
- Why it's the tiny details that can be the game changers
- How you can use research and data into current human behaviour and influences, to elevate your customer experience
- How Customer Experience can become a marketing tool and growth strategy
WHO THIS IS PERFECT FOR
- C Suite
- Customer Experience Managers
- General Managers
- Team Leaders
- Event Managers
- Sales Managers
- HR & Workforce Managers
- Customer Service Managers
- Marketing Managers
INDUSTRIES
This keynote is suitable for any industry ranging from Allied Services and Healthcare to Construction and Engineering to Retail and Hospitality to Travel and Tourism to Professional Services to Community & Human Services to Sport and Events – and everything in between.
PRESENTATION STYLE
Upbeat, energetic, relatable and informative with some laughs along the way.
IT'S ALL IN THE TIMING
Perfect for an opening keynote, mid-morning energy boost, post-lunch re-engagement or inspiring closing.