When small details can be game changers

There are many venues that talk the talk when it comes to accessibility and inclusion but it’s always refreshing to visit one that lives and breathes accessibility and inclusion through every aspect of their hospitality.

On a recent visit to the Tanoa Hotel Group in Fiji, I discovered that not only did they have a large number of accessible rooms but they had hosted the Pacific Regional Conference on Disability on a number of occasions.

Of course accessible rooms are more than just large bathrooms, walk in showers and the elimination of any steps. They are desks and benches at chair height, wardrobes and coat hangars that are adapted, peep holes at chair height, fridges and all appliances that can be easily accessed and more.

The Tanoa Hotel Group in Nadi clearly understand this. It was evident that their commitment to accessibility and inclusion reached through to representation.

So it was fantastic to see new renders for their Reception area (as part of the site visit) and representation and consideration of guests with accessibility requirements, checking in (and of course using accessible check in desks!).

Bravo Tanoa Hotel Group - this might be small details for some people but game changers for others! ​