There are many venues that talk the talk when it comes to accessibility and inclusion but it’s always refreshing to visit one that lives and breathes accessibility and inclusion through every aspect of their hospitality.
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 #customerexperience is about understanding your customer and pre empting what they need and want, and when and where.
It’s not a one size fits all. In fact the same customer will want and need different things, just moments and metres apart.  I was lucky enough to visit Fiji last week as a guest of Tourism Fiji. There is so much to love about Fiji (that's no surprise), but it’s the little things that really caught my eye as we visited and experienced a range of hotels, tourism attractions and experiences.
What's not to love about Fiji. Of course there is the stunning nature, the glistening water and the warmth of the weather. But it is the heart and soul of the people that truly makes this destination special. It is this warmth and hospitality, weaved through every sign, that really sets the tone for a great customer experience. These signs are not instructive, like so many signs can be, they are inviting. They put the customer first.  Every event manager loves bringing to life a concept that will not only wow their guests but also their client. We go above and beyond in bringing creative visions to life in order to create memorable experiences. But how many times do we stop and ask “does this event align with the cause?”.
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AuthorGeorgie Stayches has over 30 years experience in events and customer experiences. For more information or to book Georgie for your next conference, visit www.georgiestayches.com Archives
February 2025
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