There are many venues that talk the talk when it comes to accessibility and inclusion but it’s always refreshing to visit one that lives and breathes accessibility and inclusion through every aspect of their hospitality.
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 #customerexperience is about understanding your customer and pre empting what they need and want, and when and where.
It’s not a one size fits all. In fact the same customer will want and need different things, just moments and metres apart.  I was lucky enough to visit Fiji last week as a guest of Tourism Fiji. There is so much to love about Fiji (that's no surprise), but it’s the little things that really caught my eye as we visited and experienced a range of hotels, tourism attractions and experiences.
What's not to love about Fiji. Of course there is the stunning nature, the glistening water and the warmth of the weather. But it is the heart and soul of the people that truly makes this destination special. It is this warmth and hospitality, weaved through every sign, that really sets the tone for a great customer experience. These signs are not instructive, like so many signs can be, they are inviting. They put the customer first.  Every event manager loves bringing to life a concept that will not only wow their guests but also their client. We go above and beyond in bringing creative visions to life in order to create memorable experiences. But how many times do we stop and ask “does this event align with the cause?”.
 Most of us are familiar with the idea that spending time in nature is good for us, and that having access to nature in our workspaces and home spaces is increasingly important for our wellbeing. But perhaps not many of us know about biophilia and biophilic design. In this blog, I explore what biophilic design is and why it can be one of the simplest yet most impactful ways to elevate an event experience.
 In October 2001, on the eve of the Commonwealth Heads of Government Meeting, we got news it had been cancelled.
Working for months, around the clock on an event, only to have it pulled out from under you is one of the strangest feelings and moments I have ever experienced.  When you think of events that evoke and conjure up a magical atmosphere it’s hard to go past German Christmas markets.
The enduring power and draw of these events has always intrigued me - so last Christmas I packed my beanie and gloves and travelled to Munich to see first hand what it is that makes these markets world famous and attract visitors from across the globe.  Natural light. It’s our best asset to improve learning yet it is often neglected when planning conferences and conference spaces.
We know the benefits that natural light and fresh air can have to learning in the classroom, yet why don’t we make it a priority when planning conferences and workshops? |
AuthorGeorgie Stayches has over 30 years experience in events and customer experiences. For more information or to book Georgie for your next conference, visit www.georgiestayches.com Archives
February 2025
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