Beyond The Keynote

​The most impactful conversations don't end when the keynote finishes.

Georgie partners with organisations to turn inspiration into action through a range of tailored customer experience and engagement services.
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Whether you're looking to validate your current customer journey, equip your team with practical tools or facilitate meaningful conversations, every engagement is designed to create lasting behavioural change and measurable outcomes.

Services include:

INSPIRE

• Panel Facilitator or Panellist – Thought-provoking discussions that bring fresh perspectives and encourage audience engagement.
• Leadership Briefings – Executive sessions focused on embedding customer-centric thinking into strategy and culture.
• Board or Executive Briefings on customer trends and competitive advantage
• Interactive Workshops – Practical, hands-on sessions that help teams apply customer experience principles immediately.
• Team Webinars – Engaging online sessions for geographically dispersed or in-house teams.
• Half-Day or Full-Day CX Strategy Retreat

DISCOVER

• CX Experience Review – An independent assessment of your current customer or member experience, identifying opportunities to elevate every touchpoint.
• Secret Shopper Experience – A real-world evaluation of your customer journey before the keynote, allowing Georgie to tailor insights using genuine examples from your organisation.
• Mystery Delegate - conference/event attendee audit with detailed feedback
• Voice of Customer Review (analyse surveys, complaints and feedback trends)
• Annual CX Health Check - with benchmarking and roadmap recommendations.
• Post-Event Debriefs – Facilitated reviews that capture insights, identify opportunities and develop practical recommendations for future events.
  
  

TRANSFORM

• Customer Journey Mapping – Collaborative workshops to uncover friction points and redesign key customer moments.
• Experience Design Labs – Co-design sessions that help teams rethink services, events or member experiences through a human-centred lens.
• Event Experience Audits – A review of conferences, events or activations with recommendations to improve engagement, flow, connection and memorable moments.
• CX Advisory Retainer - monthly strategic advisor for ongoing support

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